At Leighinmohr House Hotel we take handling and processing your personal data seriously. Data you provide to Leighinmohr House Hotel is never used nor shared unlawfully with anyone outside of Leighinmohr House Hotel. We are committed to not only limiting how long we keep your data, but limiting the data we require from you when you interact with us. This privacy policy sets out:
- Who we are
- What data we collect from you
- Why we need it
- How we use it
- Who we share it with
- How you can see the data, amend the data or have it deleted.
Who we are
Leighinmohr House Hotel is a hotel business with web address at https://leighinmohrhotel.com and a physical address in Ballymena, Northern Ireland.
What personal data we collect and why we collect it
Leighinmohr House Hotel collects personal data in multiple ways, when a user books a room, books a table, signs up to the email list, contacts the hotel, enquirers about hosting an event or buys a voucher.
We use a booking system provided by Avvio. When a user places a booking for a room we collect the user’s dates of stay, first & last name and an email address. If the guest is different to that of the user making the booking, we also require a first & last name and the guest’s email address. We also request that the user provide a purpose for their stay. We gather the purpose of guests stays so we can produce statistics that help us make the customer experience a little better. On the booking page, the user has an option to sign up to the hotel’s newsletter, this is a great way for the user to keep up to date with news at the hotel and the latest offers. All the data collected is used to process a booking with us.
We also require a deposit when booking a room. To process this deposit we require a card number, CVV number and card expiry date. If the cardholder is is not the guest, we require their name and address. Payment processing is handled through Avvio. The hotel never sees nor has access to the users payment details.
Leighinmohr House Hotel uses a booking system provided by ResDiary for users to book a table in the restaurant. When making a booking we require the number of diners, the date and time of dining, the first & last name of the booker, the bookers mobile number, their email address and any special requests the diner wants to submit. The user also has the option to sign up to two different mailing lists being, Clock House Restaurant and Blackrock Hotels Ltd. The data collected enables the restaurant to process a reservation for the restaurant.
When a user signs up to the mailing list we require their email address. This email address is the address that the newsletter is sent to.
When a user enquires about hosting an event or a wedding at Leighinmohr we collect a name, an email address, a subject and a message. This enables us to reply to the user promptly, with the best details to deal with their enquiry.
When a user buys a gift voucher we use Avvio to capture the payment details and issue the voucher. When buying a gift voucher we capture the customer’s first & last name, who the gift voucher is presented to and a message (if the user wants to provide one). When collecting payment for the gift voucher, we require a customer address, email, phone number and delivery address. The user also has an option to sign up to the hotel’s newsletter. This data ensures that we send the gift voucher to the right address, with the correct message.
Avvio uses PayPal to process gift voucher sales. If you have a PayPal account, your username and password are required but if you don’t have an account you will be asked to enter your payment details. PayPal asks for your country, card number, expiry date, CVC, first & last name, address, phone number and your email. You also have the option to create a PayPal account. If you choose this option you will be requested to create a password for your account.
Leighinmohr House Hotel also uses Google Analytics to track your location on the site. This plug-in helps us generate a picture of what customers are looking at on our site and helps us tailor it to customer’s needs. Google collects your IP address to help us do this.
To use our site is to accept the use of cookies. Cookies are tiny pieces of information stored on your computer, to verify who you are, and if you have an account. If you log into this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Who we share your data with
We use Avvio to handle our bookings and gift voucher sales. When you book a room or buy a gift voucher, Avvio handles the payment processing. Leighinmohr House Hotel receives the booking details but we never see nor have access to payment details. You can read Avvio’s privacy policy here: https://www.avvio.com/privacy-policy/.
When buying a gift voucher Avvio uses PayPal to process the payment details. You can read PayPal’s privacy policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
Leighinmohr House Hotel uses ResDiary to process bookings for the restaurant. When placing a booking, the data you provide to ResDiary is shared with us so we know to expect the guest. You can read their privacy policy at: https://sales.resdiary.com/privacy-statement/.
On the various pages of our site, the user has the option to sign up or our newsletter. Our newsletter lets users knows our latest deals and upcoming sales. A list of email addresses is collected in an online database hosted by MailChimp. You can find their privacy policy here: https://mailchimp.com/legal/privacy/.
The information you provide to us will only ever be used for the intention it was provided for. Other than the companies listed above, Leighinmohr House Hotel will not share your data with anyone else and we are committed to only working with companies who have a strict GDPR policy.
How long we retain your data
We are committed to not holding your data longer than necessary. For business purposes we will only hold booking data for 6 years. If you have not requested your data be deleted before then, it will be deleted after 6 years.
If you sign up to our mailing list, your email will remain on the list until you unsubscribe.
If you contact us by contact form, email or by writing, we will keep the information you supply for as long as necessary to deal with your request.
What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including all data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
As someone who provides us data, your rights over your data include:
- Right of access
- Right to challenge accuracy of data held on you
- Right to object to the use of your personal information
- Right to object to direct marketing
- Right to restrict use of your personal information
- Right to erasure of your data
- Right to withdraw your consent for us to use your data
If you have a data protection question or would like to assert any of your rights over your data, please email Leighinmohr House Hotel’s data protection officer at info@leighinmohrhotel.com and we will reply promptly. Alternatively you can write to us at:
Leighinmohr House Hotel
Leighinmohr Avenue
Ballymena
Co. Antrim
BT42 2AN
Data breach procedures
In the case of a data breach, it is now the law that we contact those affected as soon as possible. In the unlikely event of a data breach we will contact users within one working day to inform them that their data may have been accessed by someone else. We do everything possible to stop this from happening.
